Arrival Information

Please ensure you pay your security deposit prior to picking up your keys.

You can pay this here:

Pay Security deposit


We recommend you watch this video in full because Google Maps, Apple Maps & Waze have an error which might mean you get lost. In this video we will show you the error. If you are 100% sure that you are not coming via Hermitage Lane, you can jump to 1 min 20 seconds on the video!   

Written Arrival Guidance:

1. Firstly please collect your keys:

The address to collect your is not the apartments' address. (It's 2 minutes walk away). Please programme 7 Burdock Court, Maidstone, ME16 0GJ in to your satnav/GPS (or if arriving by taxi please request this address. Request that the taxi waits for you as you'll only be here for 15 seconds!).

Here you will find your keybox. Your keybox number and keycode will have been emailed to you. If you have not received these please email urgently. 

2. Park in the correct space.

Parking for apartments 48 & 51 is on the right side of the central section. Parking spaces are clearly labelled on the curb.

Parking for apartments 34 & 35 is on the left side of the central section. Again, clearly labelled.

IMPORTANT: ANPR cameras are used to enforce parking. This means that if the wrong registration is parked in the wrong space, the offending car will receive a fine (and our neighbours will be very upset!). This is not something we can control. Please therefore take great care to park in the correct space. If you require visitors parking because you have more than one car, this can be found generally in the easterly end of the development and is clearly labelled 'visitors' on the curb.

3. Find your apartment.

Here are two maps showing where your parking space is, where the entrance to your apartment is, and where the rubbish bins and recycling bins are.

4. Wifi:

For security reasons your wifi codes will have been emailed to you.

5. Check-In and Check-Out time

Our check-in time is 3pm and our check-out time is 11am.

6. Parties

Under no circumstances are parties of any kind tolerated. We have noise level monitoring equipment in all apartments, and security cameras outside each apartment's door. This is for your safety and ours.

7. Questions or Problems.

If at anytime you have a question or problem, please contact us via phone 01622 371134 or WhatsApp (+441622371134), we would be only too happy to help you.